WHAT IS UNCLAIMED or MISSING MONEY? 

Unclaimed or Missing money are terms used to describe funds that have been unable to be returned to the entity they belong to. It's easy to end up with lost funds, even the best kept records can sometimes miss something. Have you ever moved house or even opened up a new bank account? Chances are you could have money owing to you.

 

WHERE DOES THE MONEY GO?

Once the firm you were dealing with has made a reasonable effort to reunite the entity with their lost funds they are then expected to transfer those funds to the government where it waits until the entity steps forward to redeem it. The Australian Government is currently sitting on almost $10 BILLION worth of lost money! 

 

HOW DO WE LOCATE YOU?

It's our job to track down people with money owing to them. We use a range of methods to get in contact with you; all of which are legal and ethical. We respect your privacy and only use the details given to us by government entities in attempts to reunite you with your unclaimed money. We believe people should be given the chance to claim it back.

 

HOW LONG WILL THE PROCESS TO CLAIM MY MONEY ACTUALLY TAKE?

It is hard for us to put a time frame on the process as it falls out of our hands at one stage. Because we are dealing with busy government departments, we often have to wait days for a reply. But when we do hear back we are in touch with you as soon as possible to let you know. A rough guideline would be between 30 - 90 days. We make a point about being prompt with our correspondence, and notify you of each step.

 

HOW MUCH IS THIS GOING TO COST ME?

We provide a FREE search service. Our service does not involve any upfront fees or payments so you don't have to worry about having to make payments you can't afford. Our price will vary depending on the amount that needs recovering. But please be aware that you will not have to pay a cent until your money is fully recovered. We don't get paid unless you do, Our policy is No Funds, No Fee. This minimises your risk and ensures you aren't hit with fees that you cannot afford.  We can proudly state that our fees are up to 22% less than our competitors!

 

 

WHAT IF I DON'T WANT TO CLAIM IT?

Not everyone wants to claim their lost funds for whatever reason. We offer a service which involves donating your funds to a charity of your choice. Not only is this a feel good exercise for us, but it is often quite satisfying for our clients, knowing that the funds they didn't want went to a good cause.

 

 

WHY AM I BEING ASKED FOR MORE INFORMATION?

Government departments often require more identification once the claim has been submitted. Please understand that this is normal and that we endeavour to ensure that your claim is processed as swiftly as possible while adhering do government department specifications and requirements.